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Questions in Payment, Shipping, Refund, Upgrade
Payment, Shipping, Refund, Upgrade
> Dear e-Reader Store Team,I'm interested in buying the BOOX Note Max. I live in Europe. You seem to be the only place where it is possible to buy it now, so I have some doubts/difficulties trusting you. Would it be possible to answer those questions to reinforce my trust and convince me to buy from you? a) The Boox Note Max is sold out on the Boox official Euro shop. How is it possible that you have it? b) "Werreaue 5 32758 Detmold" seems more a private house than a shop or similar... how can I trust that you exist and you aren't a scam? Best regards,A.M.
Posted: Jan 5, 2025
by Aspilia Mons
in
Payment, Shipping, Refund, Upgrade
Dear Aspilia ,
Thank you for reaching out and for your interest in the BOOX Note Max. I completely understand your concerns, and I’m happy to address them:
a) While the BOOX Note Max is currently listed as sold out on the official BOOX Euro shop, we maintain a stock of this model through long-standing direct partnerships with the manufacturer, which span over 15 years. By placing pre-orders in advance, we ensure availability even when the product is unavailable on other platforms.
We were the very first agent of Onyx and played an active role in the development of Onyx tablets from the company’s inception. In fact, our store predates the official BOOX shop by nearly eight years, and we even initiated the idea of a dedicated BOOX shop in the EU to help stimulate the market and expand the brand's reach.
b) Our address, "Werreaue 5, 32758 Detmold," serves as our private business location, housing both our offices and warehouse. As an online retailer, this setup allows us to operate efficiently, minimize overhead costs, and offer competitive prices to our customers.
To further reassure you, we have been operating successfully for several years, delivering eReaders and accessories to satisfied customers across Europe.
If you have any additional questions or would like references, I’d be happy to provide more information to help build your confidence. We’re here to ensure you have a safe and trustworthy shopping experience.
Best Regards
Waldemar Luft
eReader Store Service Team
> I'm not a EU resident traveling to Europe next week. Can I purchase tax free in your store?
Posted: Oct 17, 2017
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Payment, Shipping, Refund, Upgrade
Even if you are just visiting EU and your shipping address is in EU (e.g an Hotel), we have to charge the VAT in your invoice by our law. However you can get the pre-paid VAT refunded if you can prove you have left EU with your purchase. Just go to the custom office and let them stamp a copy of your invoice. Afterward please send it back to our office (original document). Once we have it your VAT will be refunded accordingly to the payment method you used in our store.
> I am not from EU. Why do you offer just UPS Shipping to my country?
Posted: Oct 15, 2017
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Payment, Shipping, Refund, Upgrade
In the past we have shipped our sendings with DHL as Premium Packages. Packages were always handled by local postal services (service partners of DHL) of country of destination and very often the quality of their service was just bad (we got quite often complains about damaged packages). Very often packages to USA, Australia or Canada have been delayed for weeks for customs clearance. Now with UPS it is always EXPRESS delivery which usually costs a couple of hundred EUR, but we could bargain very good conditions. It costs now almost as high as usual postal fees. But customers have their ordered goods within of a couple of days. We consider UPS as the best affordable shipping partner now.
> I am not from EU. Are there any additional import fees at the time of delivery?
Posted: Oct 12, 2017
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Payment, Shipping, Refund, Upgrade
When you buy goods abroad of your country, depending on goods price (or origin) you most likely have to pay import taxes (UPS collects and processes it on behalf of the government and calls it brokerage fees). We cannot even estimate the amount of those fees. It depends on goods price, origin, import rules of country of destination (even states and provinces have different rules). We assume customers know those rules, when they place their orders abroad of their countries. Our EU customers have to pay German taxes VAT (19%), but for customers from abroad of EU we don't charge German taxes. There is however no guarantee, that you don't have to pay import taxes at all, when your country has particular rules and thresholds for import of goods.
> I am not EU citizen, do I have to pay your VAT of 19% ?
Posted: Oct 13, 2017
in
Payment, Shipping, Refund, Upgrade
You don't have to pay our taxes, if your shipping address is not an EU address. After you have registered your non EU shipping address in our store, the total amount of your order will be recalculated without tax.
> We are an EU company. Do we have to pay your VAT of 19% ?
Posted: Oct 11, 2017
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Payment, Shipping, Refund, Upgrade
You don't have to pay our taxes, if you have got a valid EU VAT ID. Please insert your Company name and VAT ID in the registration form. Your VAT ID will be checked automatically and if it is valid, the total amount of your order will be recalculated without tax. In case the validation don't work, just please contact us using contact form and tell us your VAT ID. We will change your registered data manually, so you can place your orders VAT free.