For products under warranty
We provide a two-year warranty. Full details of the warranty coverage are available in our Terms and Conditions.
If your device shows a defect, malfunction, or if you have technical questions regarding the product, please contact us first using our contact form. If the issue cannot be resolved through troubleshooting and consultation, the device will be repaired or replaced accordingly.
Please note that some repairs may take longer than initially expected. In cases where the device cannot be repaired in our own technical lab, it must be forwarded by express service to the manufacturer, which may extend the turnaround time.
Important: Please back up your personal data in advance, and especially before submitting any repair request. Mainboard-related faults may result in data loss. In certain cases, it may also be necessary to replace the mainboard or restore the device to factory settings as part of the repair procedure. Ereader Store cannot accept liability for any resulting loss of data.
Products out of warranty
For devices that are no longer covered by warranty, a dedicated repair solution has been established for customers in Europe.
A professional high-tech repair company in Poland, experienced in technical support for a number of well-known brands, has been appointed to support ONYX BOOX users with out-of-warranty repairs and related services at reasonable cost.
This service arrangement is intended to make repairs and original spare-part replacements faster, more convenient, and more economical for European customers.
For out-of-warranty repairs, please contact the service center directly at: service@onyx-international.com
The service team will provide the necessary instructions and will usually arrange the Return Merchandise Authorization (RMA) process on the same day.
Please note that, once the warranty period has expired, all repairs and battery replacements are subject to charge.